SPECIAL CONDITIONS OF SALE
his website is not a contractual document and does not replace the official documents provided under Article 95 of the general conditions, which must be submitted by the seller upon registration.
Travel always involves certain risks, especially abroad. Participants are hereby informed that the descriptions provided serve as a guideline, but exceptions may occur, for which we ask for your understanding in advance.
Hotel descriptions are prepared with care; however, we cannot be held responsible for modifications made since the publication of this site or for facilities that are incomplete, temporarily closed, or under renovation. Civil and religious holidays, strikes, and demonstrations in the countries visited may lead to changes in visits or excursions, for which the organizer cannot be held responsible.
Prices, timetables, and itineraries mentioned in this program are not contractual and may be modified. The duration of the trip is calculated from the day of departure from the airport until the day of return. International hotel practices generally require that rooms be vacated by 12:00 noon and can only be occupied from 2:00 p.m.
The number of nights determines the corresponding number of meals planned according to the chosen board type. Prices are calculated on a lump-sum basis and based on a specified number of nights; programs may not correspond to a full number of days. Therefore, if the first or last day is shortened due to airline schedules, late arrivals, or early departures, no refund will be issued. Airline prices are calculated for economy class unless otherwise stated.
Departure Guarantee
When the term “guaranteed departure” is used, our company waives the requirement for a minimum number of participants for the circuit, unless otherwise specified in the trip description.
Important
The prices indicated on this site and in our brochures are established on the basis of the following economic data: cost of transport. Fees and taxes relating to the services offered, such as landing, embarkation and disembarkation taxes in ports and airports. Currency rates entering into the composition of the cost price. These economic data are used on the date of preparation of this brochure, the date which appears in the introduction to the « special conditions ». Our company reserves the right to modify the prices in this brochure, both upwards and downwards, within the legal limits provided for in article 19 of the Law, and according to the following methods: – Change in currency rates : if the fluctuation of the exchange rate were to influence the total price of the trip by more than 3%, this impact would be fully passed on (both upwards and downwards). Obviously, this currency fluctuation is only assessed on the services that are billed to us in foreign currencies and which may represent, depending on the trips, 30 to 70% of the total price. – Variation in the cost of transport, taxes, fees: any variation in the above economic data (cost of transport, taxes, etc.) will be fully reflected in the selling prices of the trip (both upwards and downwards). decrease). During the 30 days preceding the scheduled departure date, the price fixed in the contract may not be subject to an increase. In the event of an increase in the sale price, customers already registered will be notified by registered letter with acknowledgment of receipt. Our prices do not include (except where mentioned) the costs of issuing passports, vaccination certificates, visas, meal costs in transit during the connection between two flights, airport taxes, porterage costs, drinks and tips, exceptional expenses resulting from fortuitous events (strikes, weather conditions, etc.), cancellation and luggage insurance. Our prices vary according to the period during which the trip is made and sometimes according to the number of participants. The prices, schedules, routes mentioned in our programs may be modified as a result of circumstances beyond our control or as a result of events due to a case of force majeure. Apart from the always possible typographical errors, they may be subject to slight modifications, generally downwards, depending on new promotions offered by NEW DEPART or its service providers. Prices are calculated for a person occupying a standard double, triple or quadruple room and on the basis of an identical number of participants for land transportThe prices indicated on this site and in our brochures are based on the following economic data:
Cost of transport
Fees and taxes related to the services offered, such as landing, embarkation, and disembarkation taxes in ports and airports
Currency exchange rates used in calculating the cost
These economic data reflect the situation at the time of preparing this brochure, as indicated in the introduction to the “Special Conditions.”
Our company reserves the right to adjust the prices in this brochure, both upward and downward, within the legal limits provided under Article 19 of the Law, based on the following:
Currency fluctuations: If changes in exchange rates affect the total price of the trip by more than 3%, this impact will be passed on, both upward and downward. Only services billed in foreign currencies are affected, which may represent 30–70% of the total price depending on the trip.
Variation in transport costs, taxes, and fees: Any changes in these economic data will be fully reflected in the trip prices, upward or downward.
During the 30 days prior to the scheduled departure date, the contract price may not be increased. In the event of a price increase, registered customers will be notified by registered mail with acknowledgment of receipt.
Exclusions: Unless otherwise stated, prices do not include:
Costs for passports, vaccination certificates, or visas
Meals during transit between flights
Airport taxes, porterage, drinks, and tips
Exceptional expenses resulting from unforeseen events (strikes, weather conditions, etc.)
Cancellation and luggage insurance
Prices may vary depending on the travel period and, sometimes, the number of participants. Schedules, routes, and programs may also be modified due to circumstances beyond our control or in cases of force majeure.
Apart from typographical errors, prices may be slightly adjusted, generally downward, based on new promotions offered by NEW DEPART or its service providers. Prices are calculated per person, based on occupancy of a standard double, triple, or quadruple room, and assume an identical number of participants for land transport.
Cancellation or Modification Fees
(Excluding non-modifiable, non-refundable plane tickets)
More than 30 days before departure: €60 per person
30 to 8 days before departure: 50% of the trip cost
7 to 1 days before departure: 100% of the trip cost
For trips with special flights:
7 to 2 days before departure: 90% of the trip cost
1 day before departure: 100% of the trip cost
Child discounts
Discounts are available for children under 12 sharing a room with 2 adults. The amount of the discount varies depending on the destination and type of travel. Our Prices Do Not Include
Repatriation assistance insurance
Optional cancellation and baggage insurance
Drinks, unless otherwise stated
Personal expenses
Visa fees
Telex or Chronopost costs for last-minute registration
Assignment of contract
WIn accordance with Article 18 of the Law of July 13, 1992, and under the provisions of Article 99, the transfer of a contract is permitted.
As a guideline, the costs associated with a contract transfer may be approximately €60 per €1,000 of the trip price, depending on the number of participants and the proximity of the departure date.
Transport
Regarding all means of transport of which NEW DEPART is not the owner, we only act as a simple intermediary between the customer and this carrier, even if, for practical reasons, the identity of the latter is not necessarily mentioned explicitly among the information concerning the products offered.
Cancellation by the organizer
Customers cannot claim compensation if the trip is canceled due to force majeure or for reasons related to traveler safety. Similarly, no compensation can be claimed if the trip is canceled due to an insufficient number of participants, provided the cancellation occurs 21 days or more before departure.
Air Transport
a) Liability of Carriers
The liability of airlines participating in the trips presented in this brochure, as well as that of their representatives, agents, or employees, is limited exclusively to the air transport of passengers and their luggage, as specified in their general conditions. An extract of these conditions appears on the transport tickets provided.
The consequences of accidents or incidents occurring during air transport are governed by the provisions of the Warsaw Convention or by local regulations applicable to national transport in the relevant country.
b) Special Conditions on Our Flights
Unused Tickets: Plane tickets, whether outbound or return, are non-refundable. The same applies in the event of theft or loss of a ticket; the customer must purchase a replacement at their own expense.
Changes in Transport Mode: The carrier reserves the right, in case of circumstances beyond its control or technical constraints, to transport passengers by any mode of transport deemed appropriate, without compensation being claimed by the passengers.
Delays: Periods of high air traffic may cause delays that do not entitle passengers to compensation.
Flight Details: Airline identity, flight times, and aircraft types are provided for information only and are subject to change. These details are never contractual and do not engage the responsibility of the airlines or NOUVEAU DEPART. Return times are usually confirmed on-site by our representatives.
Airport Changes: The airport name is indicative when a city is served by multiple airports and may be subject to change without compensation. For example, a change of airport may occur in Paris (between Orly and Roissy).
Failure to Register: NOUVEAU DEPART cannot be held responsible if a customer fails to register at the departure point due to delays in pre-routing by air, rail, or land not organized by NOUVEAU DEPART, even if caused by force majeure, a fortuitous event, or the act of a third party.
Document Issues: NOUVEAU DEPART is not responsible for failure to register if the participant presents expired or missing identification or health documents (passport, visa, vaccination certificate, etc.). In such cases, 100% of the trip cost will be retained.
Administrative and Health Formalities: Before concluding the contract, the seller informs the customer of required administrative and health formalities (ID, passport, visa, vaccinations, etc.). Compliance and associated costs are the sole responsibility of the customer. Information provided applies to French nationals and is given for guidance only.
Minors: Specific formalities may apply for minors; customers should check with the relevant authorities.
Customs and Health Regulations: NOUVEAU DEPART cannot be held responsible for fines or duties resulting from non-compliance with customs or health regulations in the countries visited.
Catalog Updates: Between the publication of brochures, website updates, and departure, certain changes may occur. Customers should verify all requirements prior to travel.
After sale
Any complaint regarding non-performance or poor performance of the travel contract must be submitted to NOUVEAU DEPART by registered letter with acknowledgment of receipt within one month of the customer’s return from the trip. Failure to meet this deadline may affect the processing of the complaint.
Additionally, in many countries, international hotel regulations require that complaints be recorded in writing on-site in the hotel’s official complaint book. Without this on-site registration, it will be impossible for us to claim compensation from the hoteliers.
Assistance
The passenger, as well as all accompanying travelers, must have repatriation assistance insurance. This insurance is mandatory.