tERMS OF SALE
In accordance with Decree 94-490 of June 15, 1994, enacted under Article 31 of Law 92-645 of July 13, 1992, which sets the conditions for the organization and sale of trips or stays, and particularly Article 104 of the same decree, the provisions of Articles 95 to 103 of Decree 94-490 are summarized below.
Article 95:
Except for the exclusions provided in the second paragraph (a) and (b) of Article 14 of the Law of July 13, 1992, any offer or sale of travel or stay services must be accompanied by the appropriate documents in accordance with the rules defined by this title.
For the sale of an air transport ticket or regular-line transport tickets not linked to other services, the seller must provide the buyer with one or more tickets covering the entire trip, issued by the carrier or under its responsibility.
For on-demand transport, the seller must indicate the name and address of the carrier on whose behalf the tickets are issued.
Separately invoicing different components of the same travel package does not exempt the seller from the obligations established under this title.
Article 96:
The seller must provide the customer with all information necessary to make an informed decision, including the main characteristics of the services offered, the total price, payment terms, and the conditions for modifying or canceling the trip.
Article 97:
The seller is responsible for ensuring that the services provided by third parties, such as transport, accommodation, or other elements of the package, comply with the contractual terms.
Article 98:
The seller must provide the customer with a clear contract or document summarizing the agreement, including the name and address of the service providers and the responsibilities of each party.
Article 99:
The transfer of a travel contract to another person is permitted unless explicitly prohibited, and any costs arising from such a transfer must be clearly communicated to the customer.
Article 100:
The seller must maintain financial guarantees to cover the costs of repatriation in case of bankruptcy or insolvency, ensuring the customer’s protection.
Article 101:
The seller is liable for non-performance or improper performance of the contract, except where such failure is caused by the customer, a third party unrelated to the service, or due to force majeure.
Article 102:
Any complaints regarding the execution of the contract must be submitted in writing to the seller within a specified timeframe to allow proper handling and possible compensation.
Article 103:
The seller must comply with all applicable health, safety, and administrative regulations, and provide guidance to travelers regarding passports, visas, vaccinations, and other required formalities.